highvoltageextracts@gmail.com

 
 

Wholesale orders through email and Canada Wide Shipping.

You must be 19+ with ID.

An Up-To-Date menu will always be available on this site.

If you are not familiar with our shipping & ordering procedures please send us an email & we’ll get you set up.

Please see our FAQ Sheet below.

 
 
 
 

FAQ

Ordering & Shipping Guidelines

Ordering

• We do not sell to minors. You must provide a copy of your government issued Canadian ID. You can blank out portions of your ID but we must be able to see your birthdate, name and the expiry date.

• We do not store IDs and we will never share your personal information with anyone.

• We only distribute within Canada.

• We can provide extracts to dispensaries and individuals.

When You are Ready to Order

• Please respond by email with:

-Your order (Example 14 x Megalodon Sauce and 14 x Romulan Sauce)

-A shipping address and name

• Include a photo or copy of your government issued photo ID with your first order.

**You may order cartridges AND Sauce/Live Resin in the same order.

SEPARATE shipping rates apply to the cartridges. Please see our cartridge menu for more info.

• The minimum order for Sauce and Live Resin is 1 ounce. Within that order you can choose a maximum of TWO strains per ounce, in groups of 14 per strain. See below for shipping rates.

• The minimum order for cartridges is 20 carts. You must order cartridges in groups of 10 of the same strain. See the cartridge menu for shipping rates.

• You will receive an email with an invoice of your order, this includes 5% GST (we legally must charge this) and a shipping fee (see below).

Once you receive your invoice you can send your E-transfer.

E-Transfers

• We only accept E-Transfer.

• Once your order is confirmed you will receive an invoice that includes Etransfer payment instructions.

• Instructions will include an email address to send payment to and a security question and answer. 

• Please do not make up your own security question and answer.

• Please include your invoice number in the “notes/memo” section of your Etransfer. Failure to do so could result in a delay in accepting your Etransfer and a delay in shipping your order.

 

Shipping

 • If your Etransfer is accepted by Noon (Pacific Time) then it will ship the same day (Monday to Thursday ONLY). If paid for after Noon (Pacific Time) then we ship the next business day (excluding Fridays).

*We do not ship on Fridays- no exceptions. This means that if you pay for your order after Noon Pacific Time on Thursday your order will not ship until Monday.

• A signature is required for all packages, this ensures the package arrives safely into your hands.

• We use Canada Post Xpress Post. Your package will arrive in discreet packaging to your door. There is nothing on the package to indicate you’ve ordered from an extract company.

 • All orders will be shipped from our slice of paradise on Vancouver Island. Your distance from us determines how quickly you will receive your package.

• Due to our island location you might notice an additional 12-18 hours of shipping time.

• Regional Orders (BC, Alberta, Saskatchewan, Manitoba) usually arrive within 2-4 business days. National Orders (Nunavut, NWT, Yukon, Ontario, Quebec, New Brunswick, Newfoundland, Nova Scotia, PEI) usually arrive within 3-5 business days. 

• Keep in mind that rural or remote areas may require additional shipping time.

• From the time you email us to the time you receive your package could be anywhere from 3-7 days. 

**Tracking numbers go out on the day your order ships between 2:30 and 3:30 PM PST. Please check your Spam/Promotions folders and if your tracking number has not arrived in your inbox by 6:00 PM PST please email us. **

Shipping Rates (Sauce & Live Resin)

• BC, Alberta, Saskatchewan =$19.00

• Manitoba, Ontario = $27.00

• Nunavut, NWT, Yukon, Quebec & Atlantic Provinces = $32.00

You may order cartridges AND Sauce/Live Resin in the same order; however SEPARATE shipping rates apply to the cartridges. Please see the cartridge menu.

Mixed Ounces/Packs

Occasionally we can offer mixed ounces/packs that contain 4+ strains.

Please remember we are a wholesaler and we are reliant on retailers to provide a mix of strains to customers. We can offer mixed packs 3-4 times per year maximum.

We kindly ask that you check our Mixed Pack Info Page for release dates. Please do not email us repeatedly to inquire about when they will be available.

A Few More Things

• We love it when you review our products 😊

Please take a minute to review us on any of these pages:

Reddit MoM Mega Thread

WeedMaps (High Voltage)

• We can’t respond to all messages and emails immediately but usually we will respond within a max of 24 hours, often much sooner.

•  If you don’t hear from us right away please be patient; do not email us repeatedly or try to get answers through social media. We respond to emails in the order they are received.

• We are a mail order service, we are not available for meet ups or deliveries.

Generally, our business hours are 9:00 to 6:00, Pacific Time, Monday -Friday (excluding holidays). This means we can process orders and answer questions/emails during these times. We do not ship packages on Fridays.                   

Thank you for your support